Integra score 9.9 out of 10 in independent survey
Published: 09/11/2006  
Author: Integra
The Ombudsman Scheme for Estate Agents customer survey sees Integra nearly reaching perfection!"

 

As part of Integra’s membership of the Office of Fair Trading approved Ombudsman Scheme for Estate Agents (OEA), Integra agree to periodic surveys of their buyers and sellers.

 

The surveys are independently conducted by Referenceline and the results can be seen at www.oea.co.uk

 

Integra’s overall satisfaction rating in a survey carried out during October 2006 was an impressive 9.9 out of 10.0, well above the national average score of 8.6 amongst Ombudsman Scheme members, all of whom are committed to the highest standards and represent the cream of the estate agency industry.

 

In addition, 100% of customers said they would recommend Integra to friends and family.

 

Satisfaction Ratings

Professional:      Professional 9.8/10
Knowledgeable:  Knowledgeable 10/10
Friendly:            Friendly 9.8/10
Helpful:              Helpful 10/10
Overall:              Overall 9.9/10

 

“ A score of ten rates as delighted and nine as very happy and so we are clearly delivering on our stated mission of “delivering the finest range of integrated estate agency services in terms of professionalism, speed and customer service” said Michael Day, Integra’s Managing Director. “This survey also follows hot on the heels of us being voted top estate agent in Buckinghamshire in the 2006 Estate Agent of the Year Awards, again based entirely on feedback from customers” he added.

 

The Ombudsman Scheme for Estate Agents provides an independent redress scheme for users of estate agency services and members agree to adhere to very strict codes of conduct and business practice. At the present time less than half the estate agency offices operating in South Buckinghamshire provide their clients with the peace of mind that this independent redress provides.

 

“As members of the OEA, the Royal Institution of Chartered Surveyors, The Guild of Professional Estate Agents and the National Association of Estate Agents, customers instructing Integra can be confident that they are dealing with a highly professional organisation, delivering top quality customer service and who are prepared to be independently judged and assessed.” said Mr Day. He added “I still find it strange that home sellers are prepared to entrust the sale of what is probably their most valuable financial asset, to agents who offer no such safeguards and who are not prepared to stand up and be counted.”





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